Privacy Policy

We take the protection of your personal data very seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our website.

Data Controller

Contact for Data Protection

Data Collection and Use

We collect and use personal data only to the extent necessary for the operation of our website and the provision of our services.

Automatically Collected Data

When you visit our website, our web server automatically collects certain information:

• Your IP address
• Date and time of access
• Browser type and version
• Operating system
• Website from which you accessed our site
• Pages visited on our website

Contact Forms and Communication

When you contact us via contact form, email, or phone, we collect and process the following data:

• Your name
• Email address
• Phone number (if provided)
• Content of your message
• WhatsApp communication data (if you contact us via WhatsApp)

Business Inquiries

For B2B inquiries and wholesale orders, we may collect additional business information such as company name, business address, tax number, and order details.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent (Art. 6(1)(a) GDPR)
• Performance of a contract (Art. 6(1)(b) GDPR)
• Legal obligation (Art. 6(1)(c) GDPR)
• Legitimate interests (Art. 6(1)(f) GDPR)

Purpose of Data Processing

We use your personal data for the following purposes:

• Communication and customer service
• Processing of orders and inquiries
• Compliance with legal obligations
• Website security and fraud prevention
• Improvement of our services

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. Contact inquiries are typically deleted after 3 years, unless ongoing business relationships require longer retention.

Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share data with:

• Service providers who help us operate our website (hosting, email services)
• Authorities when required by law
• Business partners for fulfilling orders (with your consent)

Cookies and Tracking

Our website uses technically necessary cookies to ensure proper functionality. We do not use tracking cookies or analytics tools that collect personal data without your consent.

Third-Party Services

Our website may use the following third-party services:

• Google Maps for location display
• WhatsApp for direct communication
• Email service providers for communication

Your Rights

Under the GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission.

International Data Transfers

If we transfer data to countries outside the EU/EEA, we ensure adequate protection through appropriate safeguards such as adequacy decisions or standard contractual clauses.

Minors

Our website is not directed to persons under 16 years of age. We do not knowingly collect personal data from minors without parental consent.

Changes to This Policy

We may update this privacy policy from time to time. The current version is always available on our website. Significant changes will be communicated appropriately.

Supervisory Authority